KARACHI: Pakistan Telecommunication Company Limited (PTCL) has failed to resolve wireless internet problem as it enters into second week.
According to TheNewsTribe’s correspondent from Karachi, PTCL’s Evo Wingle, Evo, JADO (magic) Box users are facing connectivity and speed problems especially during the first half of the day.
“Consumers are also facing issues in contacting PTCL helpline, 1218, which denies the presence of any issue” our correspondent added.
A user of PTCL 3G eVo Wingle told TheNewsTribe that although, PTCL Corporate Vision is “to be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders’ value” company had failed to turn this into reality.
Mr. Junaid, working in a private sector IT firm, said that a representative of PTCL’s helpline 1218 (Sadaf ) told him that there is no issue at PTCL’s end and service as well as signals are normal, and at that moment my device was not being connected despite dozen of attempts.
To authenticate the complains, TheNewsTribe’s correspondent also contacted the PTCL helpline and told them about the issue of his device and amazingly the answer was same “there is no issue, our system shows that signals and service are normal against your device” but the truth was something else.
PTCL Wingle can provide up to 9mb while Evo wireless device is providing Upto 3.1 mb speed to its users.
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